This information relates to the activities undertaken by Vehicle Contracts Ltd
The Financial Conduct Authority
The Financial Conduct Authority (FCA) is the independent watchdog that regulates financial services. Use this information to decide if our services are right for you.
Treating Customers Fairly
Our business is committed to treating our customers fairly and ensuring our products and services are suitable for their needs. Treating Customers Fairly (TCF) is a core part of our culture and philosophy and you can review our commitment to it by asking for a copy of our TCF policy statement.
What products do we offer?
We are a credit broker not a lender. We can introduce you to a limited number of lenders or hire companies who may be able to assist you with your requirements. We will only introduce you to these lenders or hire companies.
The finance products we can offer you and the finance providers we predominantly use are detailed in the appendix of this document.
Commission Disclosure
We will receive a commission payment from the finance or hire provider if you decide to enter into an agreement with them. The nature of this commission is as follows: we receive a fixed fee commission per finance agreement entered into. The lenders we work with consider that the commission earned reflects the work carried out by us as the broker. This includes advertising the finance option, coordinating with the lender to arrange financing, and handling administrative tasks such as completing proposals, processing orders, and managing delivery. Commissions help cover these operational costs, allowing brokers to provide their services without direct fees to customers. This will affect the amount you pay. We will disclose the amount of any commission received prior to you signing your credit agreement.
Other Finance Facilities
You may be able to obtain funding for your purchase from other providers and you are encouraged to seek alternative quotations and details of their products by researching on the high street, in the media and online.
What will you have to pay for this service?
We may collect a processing fee of £288 including VAT (£240 VAT) which is payable before you enter into a hire agreement. You will receive a separate communication regarding this which you must sign and return to us if you would like to proceed with our services. All charges that you will pay including, interest, documentation fees or rentals, where applicable, will be clearly shown on the finance or hire agreement.
Understanding our products and documents
You should carefully consider the amount of time you need to review the information and documentation with which you have been presented, and ensure you understand your commitments under the agreement. You should also consider if it is advisable for you to have someone you know to help you make your decision. This is particularly important if you have any health issues, diiculty in understanding information, or there have been any recent life events that could affect your ability to fully understand the information and documentation. Please advise us if this is the case and we can then proceed with your requirements in the most appropriate way.
Affordability
You should assess the monthly payments you are required to make throughout the agreement and ensure you are able to meet these and other obligations you already have without suffering undue hardship. If you are aware of any future events that will affect your ability to meet these payments, you should ensure the finance provider is informed immediately.
Your credit rating could be adversely affected if you do not make payments when due which could make it harder or more expensive for you to access finance facilities in the future.
Who regulates us?
Vehicle Contracts Ltd is authorised and regulated by the Financial Conduct Authority; registration number 725582. Vehicle Contracts Ltd address is Suite B, 1B Bagshaw Cl, Ryton-on-Dunsmore, Coventry CV8 3EX.
You can check this information on the FCA register by visiting www.fca.org.uk/register or by contacting the FCA on 0800 111 6768.
What to do if you have a complaint
If you wish to register a complaint, please contact us:
in writing: Vehicle Contracts Ltd, Suite B, 1B Bagshaw Cl, Ryton-on-Dunsmore, Coventry CV8 3EX
by telephone: 01675 466433
by email: info@vehiclecontracts.co.uk
If you would like to know how we handle complaints, please ask for a copy of our complaints handling process. If you cannot resolve a complaint with us, you may be entitled to refer it to the Financial Ombudsman Service whose contact details are set out below:
in writing: The Financial Ombudsman Service, Exchange Tower, London E14 9SR
by telephone: 0800 0234567
by email: complaint.info@financial-ombudsman.org.uk
website: www.financial-ombudsman.org.uk
Throughout the process of administering services for you we will need to collect personal information from you and pass this information to one or more third party organisations in order for them to supply any services you request. This may include passing this information to one or more potential lenders or credit brokers to enable them to make a credit decision. These lenders may use your information to conduct an affordability and credit worthiness assessment and will do so using the consent given by you. This may include sharing your information with credit reference agencies and other companies for use in credit decisions and fraud prevention. For full details of where your information will be sent, and the purpose for doing so, or to cancel your consent for the processing of your personal data, please contact us. In cases where your initial application may be refused by the most suitable lender, your application may be referred to other lenders or credit brokers who may also share information with credit reference agencies in order to assess your application for finance. Those lenders or credit brokers will not use your personal information to provide you with promotional or marketing material, unless you opt-in to receive this material directly with them.
A copy of our privacy policy, which details how your information will be processed and your rights, is freely available upon request. To request this information please contact us:
in writing: Vehicle Contracts Ltd Suite B, 1B Bagshaw Cl, Ryton-on-Dunsmore, Coventry CV8 3EX
by telephone: 01675 466433
by email: info@vehiclecontracts.co.uk
Ownership options
You simply hand the vehicle back at the end of the agreement avoiding the hassle of having to sell the vehicle.
You are renting the vehicle and never own the vehicle.
Some agreements may allow you to add maintenance to the contract.
Restrictions/potential extra costs
A limit is set on the Annual Mileage of the vehicle. If you exceed this, you will pay excess mileage charges at the end of the contract. If the vehicle is damaged, you may have to pay damage costs when you hand the vehicle back. If you want to terminate the agreement early, you may have to pay all outstanding rentals and therefore you should take care in matching the term of the agreement to your expected requirements.
Payment and equity
As you are only using not purchasing the vehicle and therefore not paying for the full value of the vehicle, you will not have any equity in the vehicle when the agreement ends. Payments may be lower than some other forms of finance over the same period because you are not paying for the full value of the vehicle.
The finance providers we predominantly work with are
ARVAL
Lex Autolease
Novuna Personal Finance
Santander Consumer Finance
